Retail Terms and Conditions
All prices shown on this website are in UK Pounds Sterling (GBP/UKP) and
include VAT. Payment can be made with the following credit and debit cards:
Visa, Mastercard, Delta and Switch.
Hull KR Superstore offers a personalisation services on a variety of the items for sale online. We will not take responsibility for a customer error if an order has been submitted to us with erroneous details. The customer must ensure that all information submitted during the personalisation process is correct and to their satisfaction.
At Hull KR we want you to be happy with your purchase. If you are not completely satisfied with a product, you can make a return to us with 28 days of purchase. The item must be unused with its original packaging and in a resaleable condition; this includes no writing, marking or instructions on the packaging. We may accept returns after 28 days but only at our discretion. In such an instance, credit may not be 100% of the value of the item, due to the cost of restocking.
To make a return, please seal the item in the original packaging and return it to us at the address listed on the top of your invoice. When doing so however, please email firstname.lastname@example.org with your personal details, the reason for returning the item(s), the product code, quantity and your receipt/invoice number (if applicable), or details of the date of purchase. Any costs incurred sending Hull KR a return are the responsibility of the customer.
Please note sale items and any items purchased with the old crest from the sale are non - returnable and non- exchangeable
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi buy discount offer (e.g. buy 2 and get the third half price) you will be refunded the full price of that item, less the total discount given in the offer. If you return all items purchased with the multibuy discount, you will be refunded with the full multi- buy value. For combination purchases (‘buy one get one free’ or ‘get the lowest item free’), you must return any free items or vouchers back to us in order for us to process a refund.
DAMAGED ITEMS & SHORTAGES
Damaged items must be reported to us within three days of purchase or receipt of delivery. Shortages must be reported to us within three days of purchase or receipt of delivery.
Once goods have been returned to us, a credit will be raised against your credit/debit card. Please be aware that this process may take up to14 days from receipt of the goods by us.
If an order has not been dispatched, it may be possible to cancel the order, however, should the order have already been processed it will not be possible to stop the goods being delivered. If this is the case, simply return the goods to us, once the goods have been received by you.
We endeavour to ensure that the information provided on this website is as accurate as possible. However, we reserve the right to alter or change any items, designs, specifications or details without prior notification. Whilst prices are currently correct, they are liable to amendment at our discretion and without previous warning.
Please note; all items are subject to availability; garment dimensions are approximate; the colour reproduction of products is only as exact as the printing process allows; illustrations are not binding and the size guide is provided for advice purposes only. All rights are reserved. Your statutory rights are not affected. Prices are only valid until the next amendment. No part of this website may be copied, transmitted or used in any format or by whatever means, without the prior express written consent of Hull Kingston Rovers Rugby League Club.
We only collect information when it is voluntarily submitted to us, to process and fulfil your order and to notify you about important functional changes. We will also send you emails and newsletters from time to time to inform you about our products, promotions, services and special offers. We may make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by sending an email to Hull KR Customer services on email@example.com writing ‘unsubscribe’ in the subject heading.
WHAT IS A COOKIE AND WHY DO WE NEED TO USE THEM?
Cookies are little data files which are sent to your browser from a website that you visit. They are stored on your computer's hard drive. Cookies allow us to automatically identify you so that we can identify the items you wish to purchase, and to identify where the order is to be delivered. When you Login or press 'Add to Basket' or on the item page your computer will automatically be issued with a Cookie.
CAN I OPT OUT OF COOKIES?
We send cookies from this website in order to provide persistent session management and only monitors the IP addresses of visitors to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our website remain anonymous.
NON PERSONAL INFORMATION
We automatically collect non personal information from the use of this website to help us develop and improve it further. We do not individually identify users from this information.